The standard representation of IT support is managed services. When a server goes down or you need assistance troubleshooting any software, you may reach these individuals at any time of day or night. They maintain the system and carry out maintenance duties. A managed service has some of the following characteristics:
Day-to-day maintenance: Updates and tune-ups are performed by managed services on a regular basis. Because they may not be immediately related to what they are doing, these jobs are simple for staff to ignore. However, a professional IT team can make sure that your tech isn't exposed to security issues or slow software because of out-of-date software. For any PCs that are running slowly, they might additionally do tasks like virus eradication and disk management.
Troubleshooting: Troubleshooting is usually where people first feel the need to contact their IT department. Managed services are typically on standby and reachable whenever you have an issue. Whether your login isn’t working or some hardware won’t connect, they may be available remotely or can pay you an in-person visit to solve the issue. Many offer online chats or phone calls, as well.
Security: Some businesses aren’t well-equipped to deal with attacks on their network, or may not have sufficient security. Small and medium firms may especially benefit from outsourcing this aspect. According to Verizon’s 2019 Data Breach Incident Report, 43% of data breaches involved small business victims. Every business needs strong security, and managed services can set up robust security systems on your network. Some IT providers will also assist with data recovery in case something were to happen to your information.
Administration: Managed services can set up an entire network and maintain it for you, taking care of the operational side.
Data backup: A crash can be a high cost for a business that is unprepared for it. Recouping lost information and rebuilding a business’ resources can be expensive and time-consuming. Managed services can protect you from this cost by performing regular data backups to keep information safe. A backup can also provide security in the case of a cyberattack.
Unified communications: Unified communications combines a variety of communication methods into one streamlined approach. By combining office phones, cellphones, instant messenger, emails and voicemails, you can have a more productive, simplified way of reaching employees and clients. A managed services provider can take care of unified communications, including setup and maintenance.
Onboarding: Since managed services are always available, they can take care of onboarding programs for new employees. Setting up logins and installing software are some of the tasks they may perform.
Network monitoring: Another major benefit of managed services is that they can monitor your network 24/7 for any problems. Even a small shutdown can result in major expenses for a business. Consistent monitoring ensures that your business can respond to these issues quickly and efficiently and prevent them whenever possible.