IT help desk services are designed to address and prevent IT-related problems that may be experienced by clients or workers of a business, as well as to maintain the overall stability of the IT infrastructure.With 15 years of experience, Compute's IT help desk services include proactive infrastructure monitoring and management, as well as timely support (L1, L2, and L3).
Help desk consulting: We provide advisory help. We start from conducting feasibility study. Then we advise you on a sourcing model, help desk team lineup and costs breakdown. You also get recommendations on a best suited help desk toolkit.
Help desk outsourcing: We are eager to efficiently and promptly resolve users’ issues (L1helpdesk) and technical issues (L2, L3 help desk) of IT infrastructure or its parts.We also provide white label help desk services, when issues are resolved under a customer’s trademark.
Customer service desk: We establish a single point of contact for your product/service consumers.Brining in coordinated case management, rich self-support opportunities and multi-channel communication, we can effectively and quickly resolve thousands tickets a day.
Outsourced technical support: We ensure quick and cost-effective incident resolution, and proactive problem management that relies upon the issues' root cause analysis and continuous monitoring of your IT infrastructure.